Delivery Policy
To provide a convenient and efficient shopping experience, Cicook is pleased to share our shipping policy, applicable to all orders placed directly on our website cicook.vn, as follows:
Shipping Fee for Orders Placed on the Website
Orders valued at 300,000 VND or more: Free shipping
Orders valued at under 300,000 VND: Shipping fee of 19,000 VND (nationwide)
Delivery Time and Locations
| Area | Estimated Delivery Time |
| Inner Ho Chi Minh City | 1–2 days |
| Outer Ho Chi Minh City | 2–3 days |
| Other provinces | 4–5 days |
Delivery Notes:
- Delivery time for Outer HCMC and other provinces does not include Sundays or public holidays.
- Please add a note in your order if you need an invoice issued.
- Kindly ensure you provide complete information, including: Recipient's full name, delivery address, phone number
Order Fulfillment Process
Cicook will deliver your order in its original sealed packaging, ensuring all items are included, such as: The product, user manual, thank-you note, product packaging, external security seal
Upon Receiving the Order, Please:
- Open the package and compare the items received with the invoice
- Verify that the correct product has been delivered
- Check whether the packaging or product has been damaged during shipping
If any of the above issues occur, please contact Cicook’s Customer Service team via hotline: 1900.4408 for assistance.
We are committed to delivering on time, with the right quality, and we always welcome your feedback to improve our service every day. Every order represents your trust – and Cicook truly values that trust!
